Re-launch the FreshCo brand in Ontario to convince consumers that it’s as price competitive as more established discount competitors. Make it ready to debut in Western Canada and build a new following.
FreshCo wasn’t ready to go west. The original store concept had plenty of fans, but shoppers didn’t believe that FreshCo’s prices were as low as their discount competitors: this showed in market share and perception surveys. The store and brand assets were not singularly focused on communicating price and needed to change.
FreshCo needed to convince consumers that it was singularly serious about price in every single way it communicated and was prepared to deliver on the new tagline ‘lowering food prices.
Our makeover served up a strong discount concept:
The new store concept was tested in 4 stores in Ontario. Sales results and customer research studies proved FreshCo had closed the gap in competitive price perception and was ready to head to new markets. In April 2019, FreshCo was launched in Mission, British Columbia, and eleven more stores are planned to rollout in the west in the same year.